Privacy Policy for ncmeatfishproduce

Updated: 9 October 2025
Website: ncmeatfishproduce.co.uk
14 Harford Road, Chingford, London, E4 7NQ

1. Introduction

This Privacy Policy outlines how N&C Produce Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you use our website, place an order, or otherwise interact with us.

We are committed to handling your personal information in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018 (DPA)
Privacy and Electronic Communications Regulations (PECR)

If you have any questions or concerns about how we handle your data, please contact:
Nigel Brown, Data Protection Officer
📧 Email: ncproduce2020@gmail.com

2. What Personal Data We Collect

We only collect personal information necessary to fulfil your orders or provide customer service. This includes:

Name
Address
Email address
Telephone number
Payment details (processed securely via third-party providers)
Order history
Communication records (emails, calls)
Marketing preferences

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders
To manage your account
To communicate with you regarding orders, updates, or issues
To send marketing communications (if you have opted in)
To improve our services and user experience
For fraud prevention and credit control
To comply with legal or regulatory requirements

You can update your communication preferences at any time through your My Account page.

4. Marketing & Communications (Privacy Policy)

With your consent, we may contact you by email, phone, or post to inform you about:

New products
Promotions and offers
Service updates

You can opt-out of marketing communications at any time by:

Updating preferences in your account
Clicking “unsubscribe” in any email
Contacting us directly

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

Maintain secure login sessions
Enable functionality like your shopping basket
Remember your preferences
Provide personalised marketing and content
Understand site usage through analytics (e.g. Google Analytics)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features, including placing orders.

For more details, see our Cookie Policy [link to cookie policy if separate].

6. Third-Party Services

We may share your personal data with trusted third-party providers for the following purposes:

Payment processing (e.g. Stripe)
Order delivery and logistics
Email marketing (e.g. iContact)
Customer feedback (e.g. Trustpilot)
Website analytics (e.g. Google Analytics)

These providers are only given access to the data necessary to perform their function and are bound by confidentiality and data protection agreements.

Trustpilot: After placing an order, your name and email may be shared with Trustpilot for the purpose of collecting independent service reviews. You can opt out at any time via Trustpilot’s unsubscribe link.

7. Data Security

We take the protection of your data seriously and implement appropriate technical and organisational measures, including:

SSL encryption for all transactions
Secure servers for storing personal data
Restricted access to sensitive information
Regular monitoring and audits

While we strive to protect your data, no system is completely secure. Always protect your account credentials.

8. Payment Security

Payments are processed securely via industry-standard platforms (e.g. Stripe). Your full card details are encrypted and are never visible to our staff. Only the last four digits may be displayed for reference in your account.

We store your payment method securely to streamline repeat orders. You can update or remove your payment details any time in your account settings.

9.(Privacy Policy)Your Rights

You have the following rights under data protection laws:

Right to access your personal data
Right to rectify incorrect or incomplete data
Right to request erasure (‘right to be forgotten’)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of your rights, please contact our Data Protection Officer.

10. Downloads & External Links

Any files made available on our website are provided at your own risk. Always scan downloads using antivirus software.

We are not responsible for the privacy practices of any external websites linked from our site. Clicking on such links is done at your own discretion.

We maintain official social media profiles. Please verify accounts before interacting and never share sensitive information over public channels.

Our site may also include social sharing buttons — use these at your discretion. These may track user interaction based on your account with the respective social media platform.

12. Email Mailing List & Tracking

If you sign up for our email newsletter, your details will be securely stored and used only for sending relevant updates.

Our emails may contain tracking links and beacons to understand user engagement. Data collected is used only by us to improve future communications.

You can unsubscribe at any time using the link provided in each email.

13. Retention of Your Data

We will retain your personal data for as long as necessary:

To fulfil orders and provide customer support
To comply with legal obligations
For legitimate business purposes, such as record-keeping and dispute resolution

After this period, your data will be securely deleted or anonymised.

14. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email.

Please check this page regularly to stay informed about how we protect your data.

15. Contact Us

For any questions or to exercise your rights, please contact:

Nigel Brown
Data Protection Officer
📧 ncproduce2020@gmail.com
🏢 14 Harford Road, Chingford, London, E4 7NQ

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